Effective date: September 2026
1. Introduction
This Privacy & Cookie Policy explains how Hayley Myburgh Safari Guide collects, uses, stores, protects and handles personal information when you visit or use this website, hayleymyburgh.com, or contact me through the website.
I respect your privacy and am committed to handling personal information responsibly and in accordance with applicable South African privacy laws, including the Protection of Personal Information Act 4 of 2013 (POPIA), where applicable.
This policy applies to personal information collected through this website. It does not govern the privacy practices of third-party websites or services that you may access through links on this website.
2. Who I am
This website is operated by:
Hayley Myburgh Safari Guide
South Africa
Email: info@hayleymyburgh.com
For privacy-related enquiries, requests or concerns, please contact me using the email address above.
3. What personal information I collect
I only collect personal information that is reasonably necessary for the purposes described in this policy.
Depending on how you interact with this website, this may include:

• First name

• Last name

• Email address

• Telephone number and/or WhatsApp number

• Information you choose to provide in an enquiry or message

• Information you voluntarily provide about your safari plans, dates, preferences or requirements

• Your marketing preferences, including whether you have chosen to receive future communications from me

• Certain technical information relating to your visit to the website, which may be collected automatically through cookies and similar technologies

I do not request or process payment-card or banking details through this website.
4. How I collect personal information
Personal information may be collected when you:

• Submit an enquiry through the website contact form

• Contact me by email, telephone or WhatsApp

• Voluntarily provide information while discussing a potential safari or booking

• Choose to opt in to receive future marketing communications

• Interact with certain website features or cookies

Some technical information may also be collected automatically through cookies and similar technologies used by the website.
5. Why I collect and use personal information
I may collect and use personal information for purposes including:

• Responding to enquiries

• Communicating with you about your safari plans

• Providing information about my safari guiding services

• Discussing and arranging potential safari experiences

• Communicating with you about an enquiry or booking

• Communicating with you by email, telephone or WhatsApp where appropriate

• Facilitating a safari booking or related arrangement following an enquiry

• Facilitating an introduction to another safari guide, safari operator or related service provider where you specifically request this

• Maintaining and improving the website

• Protecting the website against misuse, fraud or security threats

• Maintaining appropriate business and administrative records

• Complying with applicable legal or regulatory obligations

• Sending marketing communications where you have provided the appropriate consent

I will not use personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by applicable law.
6. Enquiries and communication
When you submit an enquiry through the website, the information you provide may be stored within the website's systems and may be accessible to me through the website's administrative dashboard.
I may use the contact information you provide to respond to your enquiry by:

• Email

• Telephone

• WhatsApp

• Other reasonable means of communication that you have voluntarily provided

Submitting an enquiry does not automatically create a safari booking or contract.
If your enquiry progresses to a safari booking, additional information may be exchanged and retained as reasonably necessary to arrange and provide the safari and to comply with applicable legal, administrative or accounting requirements.
7. Marketing communications
Marketing communications are optional and are not required in order to submit an enquiry or receive a response to an enquiry.
If you choose to opt in to receive marketing communications, I may use the contact details you provide to send you occasional information relating to:

• Safari availability

• My guiding services

• Wildlife and nature-related information

• Safari-related updates

• Other information reasonably relevant to the services I provide

Marketing consent is obtained separately from your general enquiry.
You may withdraw your consent to receive marketing communications at any time by contacting me at:
hayleymyburghguide@gmail.com
Where an unsubscribe option is provided in a marketing communication, you may also use that option.
I will not sell your personal information or provide your contact details to unrelated third parties for their own marketing purposes.
8. Introducing you to another safari operator or guide
If you specifically ask me to assist with finding or contacting another safari guide, safari operator or related service provider, I may share the personal information reasonably necessary to facilitate the requested introduction.
Where practical, I will limit the information shared to what is reasonably necessary for that purpose.
I will not routinely provide your personal information to unrelated third parties for their own marketing purposes.
9. Sharing personal information
I may disclose personal information where reasonably necessary for the purposes described in this policy, including to:

• Service providers that help operate, maintain or secure the website

• Website, hosting and technology service providers

• Communication or email service providers

• Payment or service providers where relevant to an arrangement you have requested

• Another safari guide, safari operator or service provider where you have specifically requested an introduction

• Professional advisers where reasonably necessary

• Law-enforcement, regulatory or governmental authorities where I am legally required or permitted to do so

I do not sell personal information.
10. Third-party service providers
This website uses third-party service providers and technology to provide website hosting, functionality, security, communication and other services.
These providers may process personal information on my behalf where necessary to provide those services.
Where third-party services process personal information, their own privacy policies and terms may also apply.
I take reasonable steps to use reputable service providers and to ensure that personal information is handled appropriately.
11. Cookies and similar technologies
This website uses cookies and similar technologies.
Cookies are small files or pieces of information stored on a visitor's device when visiting a website.
Cookies and similar technologies may be used for purposes including:

• Website functionality

• Security

• Fraud prevention

• Website performance

• Remembering certain settings or preferences

• Supporting the operation of the website

The types of cookies used may vary depending on the features and services available on the website.
Some cookies may be necessary for the website to function, while other cookies may be used for analytics or other purposes where applicable.
I do not currently use Google Analytics, advertising pixels or behavioural advertising tools unless these are subsequently added to the website.
If additional services or technologies are added in future that collect information through cookies or similar technologies, this policy may be updated accordingly.
You can manage or disable cookies through your browser settings. Where applicable, you may also be given choices regarding non-essential cookies through the website's cookie-consent settings.
12. Social media and external websites
This website contains links to my social media pages and other external websites and services, including:

• Facebook

• Instagram

• X

• YouTube

• PayBru

• Google Business Profile

Clicking one of these links will take you to an external website or service.
Once you leave this website, the privacy practices of the relevant third party apply. I am not responsible for the privacy practices, security or content of external websites.
Those services may collect personal information directly from you in accordance with their own privacy policies and terms.
13. PayBru
This website may contain a link to PayBru, a South African service similar to "Buy Me a Coffee", which allows visitors to voluntarily support my wildlife and nature-related content.
The website does not process payments directly.
When you use the PayBru link, you leave my website and interact directly with PayBru and any payment providers used by PayBru.
I do not collect or store your payment-card or banking details through this website.
Any personal or payment information submitted through PayBru is subject to PayBru's own terms and privacy policy.
14. Google Reviews
The website may display selected guest feedback or a review reproduced from my Google Business Profile.
The website does not contain an embedded Google Reviews widget.
A link is provided to allow visitors to access my Google Business Profile and leave their own review.
When you follow the link, you are using Google's services and Google's own privacy policy and terms apply.
15. Information relating to safari bookings
This website is primarily an enquiry and information website.
There is currently no facility on this website for visitors to make direct payments or complete an online safari booking.
An enquiry submitted through the website is not a confirmed booking.
If an enquiry subsequently develops into a safari booking, additional information may be exchanged directly between you and me or with another relevant safari operator or service provider where necessary.
Information required to arrange a safari may be retained for as long as reasonably necessary to provide the service, maintain appropriate business records, comply with legal obligations and resolve potential disputes.
16. Retention of personal information
I will not retain personal information for longer than is reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by law.
The appropriate retention period may depend on the nature of the information and whether it relates to an enquiry, an actual safari booking, financial or legal records, marketing consent or another legitimate business purpose.
When personal information is no longer reasonably required, I will take reasonable steps to delete it or otherwise dispose of it securely.
Because website enquiries may be stored within website systems and other systems used to communicate with me, deletion may involve removing information from the relevant systems where reasonably possible.
17. Security of personal information
I take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.
These measures may include appropriate passwords, account security, access controls and the use of reputable technology and service providers.
However, no website, electronic communication system or method of storing information can be guaranteed to be completely secure.
18. Your rights under POPIA
Subject to applicable law and any lawful limitations, you may have rights including the right to:

• Request access to personal information I hold about you

• Request correction or updating of inaccurate personal information

• Request deletion of personal information where there is no lawful reason for me to retain it

• Object to certain forms of processing

• Withdraw consent where processing is based on your consent

• Object to or withdraw consent for direct marketing

• Ask questions about how your personal information is being processed

• Lodge a complaint with the Information Regulator

Requests relating to your personal information can be sent to:
hayleymyburghguide@gmail.com
I may need to take reasonable steps to verify your identity before responding to certain requests.
19. Complaints
If you have a concern about how I have handled your personal information, I encourage you to contact me first so that I can try to resolve the matter.
You also have the right to lodge a complaint with the Information Regulator of South Africa.
Information Regulator website:
https://inforegulator.org.za/
The Information Regulator provides information regarding complaints and the protection of personal information under POPIA.
20. Children's privacy
This website is intended for a general audience.
I do not knowingly seek to collect personal information from children through this website.
If you believe that a child has provided personal information to me through the website without appropriate consent, please contact me at hayleymyburghguide@gmail.com so that I can consider the appropriate action.
21. Photography and website content
All photographs displayed on this website have been taken by me and are my own original work.
The photographs, written content, website text, branding, graphics and other original material on this website are protected by applicable intellectual property and copyright laws.
They may not be copied, reproduced, downloaded, altered, distributed, sold, republished or used commercially without my prior written permission, except where permitted by law.
22. Changes to this Privacy & Cookie Policy
I may update this Privacy & Cookie Policy from time to time to reflect changes to my website, services, the way personal information is processed, cookies or other technologies used on the website, or changes in applicable laws and regulations.
When changes are made, the updated policy will be published on this page and the effective date at the beginning of the policy will be updated.
Where appropriate, I may also provide additional notice of significant changes through the website or other reasonable means.
I encourage you to review this policy periodically to remain informed about how your personal information is handled.
23. Contact
If you have any questions about this Privacy & Cookie Policy or the way I handle personal information, please contact:
Hayley Myburgh Safari Guide
South Africa
Email: info@hayleymyburgh.com
Effective date: September 2026